ABOUT US

Our development agency is committed to providing you the best service.

OUR TEAM

The awesome people behind our brand ... and their life motto.

  • Neila Jovan

    Head Hunter

    I long for the raised voice, the howl of rage or love.

  • Mathew McNalis

    Marketing CEO

    Contented with little, yet wishing for much more.

  • Michael Duo

    Developer

    If anything is worth doing, it's worth overdoing.

OUR SKILLS

We pride ourselves with strong, flexible and top notch skills.

Marketing

Development 90%
Design 80%
Marketing 70%

Websites

Development 90%
Design 80%
Marketing 70%

PR

Development 90%
Design 80%
Marketing 70%

ACHIEVEMENTS

We help our clients integrate, analyze, and use their data to improve their business.

150

GREAT PROJECTS

300

HAPPY CLIENTS

650

COFFEES DRUNK

1568

FACEBOOK LIKES

STRATEGY & CREATIVITY

Phasellus iaculis dolor nec urna nullam. Vivamus mattis blandit porttitor nullam.

PORTFOLIO

We pride ourselves on bringing a fresh perspective and effective marketing to each project.

  • Job: Hiring Freelance/Part Time/Work from Home – Market Research Officer/ Secret Researcher / Mystery Shopper /Home City/State/Researcher. All India

    Job: Hiring Freelance/Part Time/Work from Home – Market Research Officer/ Secret Researcher / Mystery Shopper /Home City/State/Researcher. All India

    Hi All,

    I'm Shekhar, looking to hire Freelance/Part Time/Work from Home –
    Market Research Officer/ Secret Researcher / Mystery Shopper /Home
    City/State/Researcher.

    Payment/Project Price: Varies from Project to Project or client to client.

    Job Location: Every Tier 1 & Tier2 and Tier 3 Cities of India


    Job Roles & Responsibilities:
    • Brand Visibility Analysis
    • Customer Interaction Analysis
    • Employee behaviour Analysis
    • Employee Product Knowledge Analysis
    • Employee Personality Analysis
    • Brand Awareness Analysis
    • Ambience Analysis
    • Office/shop Premise Cleanliness Observation & Analysis
    • Negotiation Skill Analysis
    • Cross Sell / Up-sell Skill Analysis
    • Employee/Manager Presence of Mind Analysis
    • Security Guards/Personnel's Dressing sense and attention analysis

    The time required completing one task/project: 30Mins to 1hr or 2Hrs

    Project Fee to the Researchers: Project fee could be in the form of
    Cash/Kind/Reimbursement

    Research Type:
    Enquiry Research/Audit (Mystery)
    Enquiry Research/Audit (Reveal)
    Tele-enquiry research (Mystery/Reveal)

    Qualification: Any Undergraduate/Graduate Freshers to 5 Yrs
    How to Join as Researcher with 3D India Group

    First Fill the following form:
    https://docs.google.com/forms/u/2/d/e/1FAIpQLSdcVhsf2rxdDvSAcHYTvwHKvxEMT6NX3fPnezZoLUfBOM7Dsw/viewform

    Second: Once Form Submitted share any Govt Id card (Eg Pan/Aadhar/DL)
    to hr@3dindiagroup.com

    Third: Once form and document submitted; attend online training (How
    to get the project/start the work) or take the job briefing and start
    the work.

    Fourth: Once Training/Job Briefing done call/WhatsApp to 9620249496
    and ask for projects available in your City and start the project as
    per guidelines.


    Requirements to start the project
    One Good camera Mobile (5+ Megapixel Camera) with Internet
    One Laptop/computer (Not mandatory)

    FAQ's
    When I will receive the payment? Within 30-45 days or as soon as the
    report submitted and quality report received from the client

    Payment mode: Direct bank transfer (either NEFT/UPI)

    What is the selection process or how can I join as a researcher?

    No, every researcher must have to submit two demo projects under the
    observation of the company/client research officer. And researcher
    must have to score at least 7 out of 10; in both the demo project. If
    a researcher fails to achieve Min. 7 scores out of 10 he/she will be
    give new demo project once qualified will be appointed as Market
    Research Officer for the company "3D India Staffing Research &
    Consulting Co India"

    If interested to apply /work as researcher please fill the form and
    submit the ask documents asap.

    Note: For the sample, projects click to http://mrp.3dindiagroup.com


    Regards,
    Shekhar
    M/WhatsApp: 9620249496
  • Walkin Drive: Category Sales Associate-B2C/Direct Sales (2), 1-5Yrs, 4-6LPA, 6 Days Working, Gurgaon; Job Code: 3UMYAD/CATSALES15Y46LG/21F19

    Walkin Drive: Category Sales Associate-B2C/Direct Sales (2), 1-5Yrs, 4-6LPA, 6 Days Working, Gurgaon; Job Code: 3UMYAD/CATSALES15Y46LG/21F19

    Walkin Drive:  Category Sales Associate-B2C/Direct Sales (2), 1-5Yrs, 4-6LPA, 6 Days Working, Gurgaon; Job Code: 3UMYAD/CATSALES15Y46LG/21F19

     

    Dear Concern,

     

    We are hiring Category Sales Associate-B2C/Direct Sales (2), 1-5Yrs, 4-6LPA, 6 Days Working, Gurgaon; Job Code: 3UMYAD/CATSALES15Y46LG/21F19

     

    Please share CV along with following info -

     

    Total Experience

    Relevant Experience in B2C or Direct Sales

    Do you have experience of working in telecom or Insurance company like policy baazar, Airtel, Vodafone, Idea, Paisa baazar ?

    Are you ready to work 6 days a week?

     

     

    Job & Company Profile:

     

    Category Sales Associate-B2C/Direct Sales (2), 1-5Yrs, 4-6LPA, 6 Days Working, Gurgaon

     

    Location: Gurgaon         No of openings: 2        

     

     

    Please make sure candidate should qualify checklist written below:

     

     

    Client: A legal-tech company that connects clients to lawyers

     

    Job Specifications

     

    Exp.

    1.5 - 3.0 Year(s)

    Annual Fixed CTC

    Min : 4.0 Lacs     Max: 6.0 Lacs

    Qualification

    Any Graduation (only Full time) , Any Post Graduation

    No of openings

    2

    Target Companies

    Policy baazar, Airtel, Vodafone, Idea, Paisa baazar

    Working days

    6 (2nd Saturday is Off)

     

    About us : Founded by IIT and Kellogg Alumni, MyAdvois legal technology platform helping businesses and individuals with: Lawyer Discovery: 10,000+ subject matter expert lawyers in 350+ cities Standardized Pricing: Standardized service levels, timelines & fixed quotes Case Lifecycle Support: End-to-end support, timely updates, case analysis & MIS A brainchild of Kushal Bhagat and Anil Bains, MyAdvowas conceptualized in 2015 and commenced operations in 2016. Starting from 2 team members, today we are 60+ strong team. Over the last three years, MyAdvoplatform has facilitated 10,000 cases, associated with 100+ Corporates and served 15000+ individuals and have seen 30x growth in revenues, and we are just getting warmed up. We have built a strong and robust network of 10,000+ lawyers spread across 350+ Indian cities. Legal Industry is an industry full of mistrust, opaqueness and disservice.Having experienced legal hassles in various aspects of our personal and professional life, we can closely relate to the pain of the consumer. We are very passionate about solving the problem by leveraging technology and revolutionizing the way legal services are sought and delivered to individuals and businesses. With our customer first philosophy, we strive to be India's leading and most trustworthy legal technology company. Our core team has alums from Kellogg, IIT, NLUs, DCE, IIIT, Thapar, and have previously worked with Amazon US, PE firms, HDFC, Zo Rooms, Printvenue, Infoedge amongst others. We are well-funded startup and have recently closed our Pre - Series A round from marquee VCs and angel investors. We are rapidly expanding and plan to become a 100+ strong team in the coming few months.

     

    Join us ( if ):

    - You have an entrepreneurial bug
    - You work best with no adult supervision
    - You live to solve problems
    - You get weird ideas in the middle of the day, with a sudden urge to implement them
    - You think out of the box, and do not accept the status quo

     

    Job Description - Category Sales Associate

    Are you a Sales Ninja ? We have got an opportunity for you to work with the fastest growing legal
    technology company, and be part of an awesome team.
    We are looking for people who are willing to learn and work in a dynamic environment. They take the
    ownership of their responsibilities, have high ethical values and work with single aim to making Legal Adda, the biggest and most trustworthy legal tech startup.

     

    Roles and Responsibilities

    · Gaining insights of MyAdvoservices and learn intricacies of legal services facilitated by Legal Adda
    · Develop the business towards the projected growth ethically, timely and economically in consultation with the respective head.
    · The meta goal for Category Sales Associate is to convert the prospects to paid clients and provide best customer experience for the entire client lifecycle

    · Providing best and professional customer experience to prospects and clients
    · Servicing clients dedicatedly and always be available for them ( 24*7 * 365 )
    · Recording case details, documents, paid installments, due installments, and milestones for every client
    · Send Pre Defined Structured Email Templates to Clients. If not pre defined, mail should be
    properly structured, formatted and legible

     

    Required skills


    · 2+ year of business development, or sales experience.
    · 2 + years of experience in as quota carrier with successful results.
    · Fully Bilingual (English/Hindi)
    · Strong verbal and written communications skills.
    · Willing to travel and go for client visits.
    · Negotiation, Time Management and Planning Skills.

    --

    Thanks!

     

  • Software Engineer/Sr Software Engineer, 1-5Yrs, 10-13.5LPA, BE/BTech from IIT/BITS/NIT, for Startup Digital Firm in Bangalore Job Code: 3UIQNT/SE.SrSE15Y1013.5LB/21F19

    Software Engineer/Sr Software Engineer, 1-5Yrs, 10-13.5LPA, BE/BTech from IIT/BITS/NIT, for Startup Digital Firm in Bangalore Job Code: 3UIQNT/SE.SrSE15Y1013.5LB/21F19

    Dear Concern,

     

    We are hiring Software Engineer/Sr Software Engineer, 1-5Yrs, 10-13.5LPA, BE/BTech from IIT/BITS/NIT, for Startup Digital Firm in Bangalore

    Job Code: 3UIQNT/SE.SrSE15Y1013.5LB/21F19

     

     

    Please share CV along with following info –

     

     

     

    Total Experience

    Relevant Experience in Devops tools like Docker, Kubernets

    Relevant Experience in in Java or Python

    Relevant Experience in API Development

    Relevant Experience of AWS

    Relevant Experience in agile software development

    Current CTC, Expected CTC

    Can you join within 15 days if selected, if no minimum NP required?

     

     

     

     

    Software Engineer/Sr Software Engineer, 1-5Yrs, 10-13.5LPA, BE/BTech from IIT/BITS/NIT, for Startup Digital Firm in Bangalore

    Job Code: 3UIQNT/SE.SrSE15Y1013.5LB/21F19

     

    Client: Leading data-driven digital marketing analytics and Solutions Company

     

    Skills Required: Devops, Docker, Kubernets, Java, Pythonm API Development, AWS, Scrum, agile software development, SQL, No SQL, RDBMS, Oracle, MySQL, PGSQL, Mongo DB, Cassandra DB, Micro services, REST API, OOPs, Data Structures

     

     

    Location: Bangalore         No of openings: 2        

     

     

    Please make sure candidate should qualify checklist written below:

    Job Specifications

    Exp.

    1.0 - 4.0 Year(s)

    Annual Fixed CTC

    Min : 10.0 Lacs     Max: 13.5 Lacs

    Qualification

    B.Tech/B.E. ,

    No of openings

    2

    Additional Doc/Msg

    Recommended keywords

    Java or Python,, API Development, AWS, Devops (Any tools)

    Working days

    5

     

    Job Description: Software Engineer

    We are looking for motivated software engineers who will solve challenging technical problems and
    developing products end-to-end. You will be building highly distributed, reliable, scalable, performant microservices/API to handle big data using AWS.

     

     

    Key responsibilities:


    • Develops complex modules of Application using agile software development (Scrum).

    • Develops product and solutions by gathering information required, studying systems flow, data usage and work processes.

    • Implementation of full lifecycle of a product development including requirement analysis, development, testing, and CI.

    • Work as part of sprint team and collaborate with Product managers and data scientists to develop feature of application.

    • Responsible for analysis of current programs including performance, diagnosis and
    troubleshooting of problem programs and designing solutions to fix.

    • Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.

     

     

    Skill Requirements:

    • Experience in building highly scalable, distributed and performance driven product and solutions.

    • Minimum 1 year of full life-cycle development experience either with Python OR Java.

    • SQL/No SQL programming experience on RDBMS (Oracle, MySQL, PGSQL, etc...) OR No SQL (Mongo DB, Cassandra DB, etc...).

    • Good knowledge of Micro services-based architecture and server less development.

    • Good knowledge in AWS (Amazon web services) and REST API Development.

    • Should possess a fundamental understanding of basic areas of Computer Science such as Algorithms, design pattern, data Structures and Object-Oriented Design.

     

     

     

    Personal Attributes:

    • Candidate must possess good written and oral communication skills
    • Ability to multi-task under pressure and work independently with minimal supervision.

    • Dedicated, Hardworking and person who lives up to his commitment.

    • Must exhibit strong problem-solving skills

    • Should be able to collaborate with teams on various decisions

     

    Desired profile:
    • Years of experience: 1-4 years
    • B.E/B.Tech or M.Tech with CS/IT form IIT/BITS/NIT

     

    --

    Thanks!

  • New Job: IT/Network Engineer, 2-6Yrs, 3-4LPA, Gurgaon, Six(6) days working, Job Code: 3UIND/IT.NETWORKENGG26Y34LG/21F19

    New Job: IT/Network Engineer, 2-6Yrs, 3-4LPA, Gurgaon, Six(6) days working, Job Code: 3UIND/IT.NETWORKENGG26Y34LG/21F19

    Hello,

    Hiring IT/Network Engineer, 2-6Yrs, 3-4LPA, Gurgaon, Six(6) days working, Job Code: 3UIND/IT.NETWORKENGG26Y34LG/21F19

     

    Please share resume along with following info –

     

    Total Experience

    Relevant Experience of networking protocols?

    Are you ready to work 6 days a week?

    Are you ready to relocate/work in Gurgaon

    Do you have experience in building and supporting large scale enterprise IT networks?

    Current CTC, Expected CTC

    Can you join within 15 days, if selected

     

     

    Client :A Leading Technology Platform

     

    Job Specifications

    Exp.

    2.0 - 6.0 Year(s)

    Annual Fixed CTC

    Min : 3.0 Lacs     Max: 4.0 Lacs

    Qualification

    Any Graduation (only Full time) ,

    Working days

    6 ( Last two Saturdays of the month mandatory)

     

     

    About us:

    We are  an exciting, early stage fintech start up enabling micro, small, and medium enterprises (MSME) financing in India.

    We are developing a SME lending platform that is unique amalgamation of customer acquisition,
    data acquisition through integration with diverse financial infrastructure in India, automated underwriting, documentation and payment gateways.

     

    Technology platform consist of micro
    Services predominately built using Angular.js, Node.js, RDBMS and Analytics stores by leveraging
    open-source pub/sub system.

    We are looking for technology infrastructure and network engineer who is well versed with
    provisioning and performance of both internal and cloud infrastructure.

     

    Key Responsibilities:

    Configuring and installing various network devices and services (e.g., routers, switches, firewalls,
    load balancers, VPN & VPC) both in internal and cloud environments

    Monitoring network engineering performance and ensure system availability and reliability

    Performing network maintenance and system upgrades including service packs, patches, hot
    fixes and security configurations

    Deeper understanding of network security policies and their implementation both internal and
    cloud environments.

    Liaise with vendors and other IT personnel for problem resolution

    Provisioning and maintenance of active directory, user on-boarding, security, antivirus, access
    control and mail servers.

    Implement and support email, data retention and privacy policy across windows, osx and cloud
    environments.

    Building enterprise network consisting of hybrid devices – windows, mac, android and iphone

     

    Skills:

    2 – 6 years of experience in building and supporting large scale enterprise IT networks.

     

    Proven hands-on network engineering experience

    CCNP or higher (CCIE and/or CISSP highly valued)

     

     

    Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
    Solid understanding of the OSI or TCP/IP model

    Hands-on experience with monitoring, network diagnostic and network analytics tools

    University degree in Computer Science or a related subject

    Hand on experience with setting up enterprise networks consisting of hybrid devices (widows,
    mac, android, iphone) and on-boarding of user devices as per the policies.

    Deep understanding and implementation skills of security policies and related infrastructures
    (VPN, VPC, firewall, antivirus and wifi networks)

     

    Skills Required: routers, switches, firewall, load balancers, VPN, VPC, network engineering, CCNP, CCIE, CISSP, networking protocols, IPSEC, HSRP, BGP, OSPF, 802.11, QoS, wifi networks, TCP/IP model

     

    --

    Thanks

     

  • New Job: Category Sales Associate-B2C/Direct Sales (2), 1-5Yrs, 4-6LPA, 6 Days Working, Gurgaon; Job Code: 3UMYAD/CATSALES15Y46LG/21F19

    New Job: Category Sales Associate-B2C/Direct Sales (2), 1-5Yrs, 4-6LPA, 6 Days Working, Gurgaon; Job Code: 3UMYAD/CATSALES15Y46LG/21F19

    Dear Concern,

     

    We are hiring Category Sales Associate-B2C/Direct Sales (2), 1-5Yrs, 4-6LPA, 6 Days Working, Gurgaon; Job Code: 3UMYAD/CATSALES15Y46LG/21F19

     

    Please share CV along with following info -

     

    Total Experience

    Relevant Experience in B2C or Direct Sales

    Do you have experience of working in telecom or Insurance company like policy baazar, Airtel, Vodafone, Idea, Paisa baazar ?

    Are you ready to work 6 days a week?

     

     

    Job & Company Profile:

     

    Category Sales Associate-B2C/Direct Sales (2), 1-5Yrs, 4-6LPA, 6 Days Working, Gurgaon

     

    Location: Gurgaon         No of openings: 2        

     

     

    Please make sure candidate should qualify checklist written below:

     

     

    Client: A legal-tech company that connects clients to lawyers

     

    Job Specifications

     

    Exp.

    1.5 - 3.0 Year(s)

    Annual Fixed CTC

    Min : 4.0 Lacs     Max: 6.0 Lacs

    Qualification

    Any Graduation (only Full time) , Any Post Graduation

    No of openings

    2

    Target Companies

    Policy baazar, Airtel, Vodafone, Idea, Paisa baazar

    Working days

    6 (2nd Saturday is Off)

     

    About us : Founded by IIT and Kellogg Alumni, Legal Adda is legal technology platform helping businesses and individuals with: Lawyer Discovery: 10,000+ subject matter expert lawyers in 350+ cities Standardized Pricing: Standardized service levels, timelines & fixed quotes Case Lifecycle Support: End-to-end support, timely updates, case analysis & MIS A brainchild of Kushal Bhagat and Anil Bains, Legal Adda was conceptualized in 2015 and commenced operations in 2016. Starting from 2 team members, today we are 60+ strong team. Over the last three years, Legal Adda platform has facilitated 10,000 cases, associated with 100+ Corporates and served 15000+ individuals and have seen 30x growth in revenues, and we are just getting warmed up. We have built a strong and robust network of 10,000+ lawyers spread across 350+ Indian cities. Legal Industry is an industry full of mistrust, opaqueness and disservice.Having experienced legal hassles in various aspects of our personal and professional life, we can closely relate to the pain of the consumer. We are very passionate about solving the problem by leveraging technology and revolutionizing the way legal services are sought and delivered to individuals and businesses. With our customer first philosophy, we strive to be India's leading and most trustworthy legal technology company. Our core team has alums from Kellogg, IIT, NLUs, DCE, IIIT, Thapar, and have previously worked with Amazon US, PE firms, HDFC, Zo Rooms, Printvenue, Infoedge amongst others. We are well-funded startup and have recently closed our Pre - Series A round from marquee VCs and angel investors. We are rapidly expanding and plan to become a 100+ strong team in the coming few months.

     

    Join us ( if ):

    - You have an entrepreneurial bug
    - You work best with no adult supervision
    - You live to solve problems
    - You get weird ideas in the middle of the day, with a sudden urge to implement them
    - You think out of the box, and do not accept the status quo

     

    Job Description - Category Sales Associate

    Are you a Sales Ninja ? We have got an opportunity for you to work with the fastest growing legal
    technology company, and be part of an awesome team.
    We are looking for people who are willing to learn and work in a dynamic environment. They take the
    ownership of their responsibilities, have high ethical values and work with single aim to making Legal Adda, the biggest and most trustworthy legal tech startup.

     

    Roles and Responsibilities

    · Gaining insights of Legal Adda services and learn intricacies of legal services facilitated by Legal Adda
    · Develop the business towards the projected growth ethically, timely and economically in consultation with the respective head.
    · The meta goal for Category Sales Associate is to convert the prospects to paid clients and provide best customer experience for the entire client lifecycle

    · Providing best and professional customer experience to prospects and clients
    · Servicing clients dedicatedly and always be available for them ( 24*7 * 365 )
    · Recording case details, documents, paid installments, due installments, and milestones for every client
    · Send Pre Defined Structured Email Templates to Clients. If not pre defined, mail should be
    properly structured, formatted and legible

     

    Required skills


    · 2+ year of business development, or sales experience.
    · 2 + years of experience in as quota carrier with successful results.
    · Fully Bilingual (English/Hindi)
    · Strong verbal and written communications skills.
    · Willing to travel and go for client visits.
    · Negotiation, Time Management and Planning Skills.

    --

    Thanks!

  • New Job: Trainer (Voice & Accent(V&A) Trainer, and Soft Skill Trainers, 4 Number,- Intelinet Global Services Ltd, 1-8Yrs, 5.5LPA

    New Job: Trainer (Voice & Accent(V&A) Trainer, and Soft Skill Trainers, 4 Number,- Intelinet Global Services Ltd, 1-8Yrs, 5.5LPA

    New Job: Trainer (Voice & Accent(V&A) Trainer, and Soft Skill Trainers, 4 Number,- Intelinet Global Services Ltd, 1-8Yrs, 5.5LPA

     

    Hello Team,

     

    We have got 4 Requirements for Trainer (high priority) from Intelinet Global Services Ltd

     

    Budget: 5.5LPA (Max)

     

    Interview Round:

    CV Screening

    Skill Assessment Test

    TI with Language Expert

    HR Discussion

     

    Please source profiles on priority.

     

    Please find JD posted on Career Blog: https://BusinessFundamental.Blogspot.Com

     

    JOB DESCRIPTION

    POSITION / JOB TITLE:

    Officer-Core Training

    FUNCTION:

    Support

    PROCESS / DEPARTMENT:

    Support-Core Training

    GRADE:

    M02

    LEVEL AS PER IGS FRAMEWORK:

    Level 2

    POSITION REPORTS TO:

    Assistant Manager/Manager-Core Training

    POSITION IS REPORTED BY:

    Manager-Core Training

    MAIN RESPONSIBILITIES / ACCOUNTABILITIES:

    FUNCTIONAL/ OPERATIONAL:

    ·         Provides training that prepares advisors to meet their Performance metrics i.e. SLA's which in turn impacts customer retention and growth.

    ·         Taking ownership training / projects assigned, including coordination of supplies, equipment and training materials.

    ·         Focussing on maximum output nos. (Yield) through various interventions / engagement activities etc during new hire training batches.

    ·         Reviews and analyzes client's training materials and recommends necessary changes to provide increased effectiveness. 

    ·         Works with client to incorporate the required changes. 

    ·         Updating training material as recommended by our clients and including information about new products / processes.

    ·         Designs, administers, and analyzes training evaluations to assess effectiveness of programs and makes changes as needed.

    ·         Consistently demonstrates ability to meet and exceed client metrics in their personal performance. 

    ·         Provides regular feedback to advisors on performance improvement parameters. 

    ·         Participates in calibrations with Quality & Operations and maintains the variance below the required level where ever applicable.

    ·         Listens to calls to keeps himself/herself up to date by ensuring that he/she is abreast with process changes /Expectations

    ·         Conducts refreshers / up-skill trainings to maintain training effectiveness on the floor.

    ·         Ensuring that regular updates and reports are sent to the Core Training AM, Core  Manager and Operations (Operations Manager, Team managers, Team Leaders)

    ·         Determines training needs for client-based programs by working with Process Training Team, Operations and Client to analyze the training needed to meet the process requirements. 

    ·         Interacts with IT team for creation and deletion of Ids for new team members.

    ·         Liaises with Central MIS / Admin dept. for training resource availability and transport requirements

    ·         Constantly updating themselves on Company policies & Procedures

    ·         Conducting Induction for New Hires to ensure that they are all aware of the Company policies and procedures i.e. Dress Code policy, leaver policy, IT security policy, Transport services, Documentation etc

    ·         Needs to publish, discuss and close all new hires related queries/issues like missing documentation, Transport, stability etc with the Recruitment team and the Asst. Core manager

     

    People & Culture:

    ·         Coaches and counsels agents as necessary to ensure their success.

    ·         Refers an employee to HR in case he/she is unsuccessful in Core training.

    ·         Imbibes organisational values and governing principles.

    ·         Establishes innovative systems and procedures to deliver training and continuously improvises on them.

    ·         Takes Ownership of every individual's performance during Core training.

    Ensures that he/she completes the training certification program stipulated for the specific process for self development

    Financial:

    ·         Ensuring that specific knowledge is cascaded to all advisors so that there is no impact on SLAs

    ·         Ensuring maximum retention of resources through training batches.

    ·         Keeps controllable costs to a minimum within the training department.

    •  

    1)      Simplified organization structure

     

                     Core Training Officer à    Core Assistant Manager / Core Manager Training          

                                                                             (Direct Reporting)

     

                    

    2)      Key relationships

     

                 Internal:  Agents, Team Coaches, Team Leaders, Team Managers, Operations Manager, Quality,       Admin, Human Resources, IT Team, Core assessors,  Recruitment team and other Serco Management          

     

                External: Process Clients, End Customers

     

    • The Core Training Officer is responsible for training new hires and existing employees on Culture & Communication for respective processes to the standards agreed between our clients and Operations. The Core training programs and activities developed need to be aligned to business goals and client expectations

    Key accountabilities:

    Customer:

    ·         Works with the new hires, existing advisors, to provide training and floor support / coaching to meet the client's deliverables i.e. quality, customer satisfaction and performance objectives.

    ·         Reviews floor stats and provides suggestions and resolutions for maximizing customer experience and Operations metrics

    Essential technical and professional skills

    §  Charismatic Personality

    §  Energetic & Enthusiastic

    §  Results / outcome orientated

    §  People focused

    §  Excellent written and verbal communication skills

    §  Exceptional Presentation Skills

    §  Ability to build strong relationships

    §  Proficient with MS office

    • .

    QUALIFICATION (Education):

     

    Graduate/HSC from a recognized Institute or University in any discipline

     

     

    DESIRED YEARS OF EXPERIENCE:

    §  2 years of Training experience in a BPO/outsourced or Service Industry environment

    §  If promoted through Internal Job Posting then minimum 12 months in the company as a Line Trainer

     

    Additional dimensions, KPI's or special feature of the role

    1.       Manage other KPIs like TQ, yield, etc.

    2.       Maintain current knowledge of industry developments, productions and involvement in network communication

    3.       Record statistics, performance levels and other reports

    Needs to be flexible to cater to business requirements i.e. Shift timings, Movement across locations etc.

    DESIRED ROLE EXPOSURE:

    • Ability to handle large operations.
    • Demonstrated team/client handling skills in the past.

     

    Leadership essentials:

    SKILLS

    PROFICIENCY REQUIRED (HIGH / MEDIUM/)

    • Delivers Customer Service – Sees those they interact with as customers and seeks to identify and meet needs, taking swift action to resolve issues with integrity. Always alert to the customer's point of view and demonstrates a sense of urgency

    High

    Supports Innovation and Continuous Improvement – Actively supports team members who initiates change or take risks and seeks ways to increase the delivery of services, being mindful of key financial indicators

     

    Makes Decisions – Identifies and understands issues, problems and opportunities and takes action that is consistent with available facts, constraints and probable consequences.

     

    Delivers Against Team Objectives – Sets clear team objectives and establishes courses of action for self and others to ensure that work is completed on time.

     

    Operational Excellence:

     

    COMPETENCY

     

     

    Builds Trust in Others – Interacts with others in a way that gives them confidence in their own intentions and those of the organisation. Role models the Governing Principles.

    High

    Engaging Communication – Engages and influences others by using a wide range of communication methods and styles. Facilitates understanding and encourages communication both within own team and more broadly.

    High

     

    Builds Collaborative Relationships – Establishes effective relationships with a wide range of stakeholders inside and outside their immediate working environment, valuing the contributions from others and leveraging networks across the whole of Serco..

    High

     

    Facilitates Transformational Change – Facilitates the implementation and acceptance of change and transformation within the workplace by guiding others and helping them to adapt.

    High

     

    Supports Difference – Works effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations or backgrounds.

    High

     

    Delegates Responsibility – Effectively and appropriately allocates responsibility to others to maximize the organisation's and individuals' effectiveness.

    Medium

     

    Coaching and Developing Others – Sets clear objectives and regularly provides feedback, instruction and developmental guidance to help others excel in their current or future job responsibilities.

    Medium

     

    Maintains Composure – Remains calm in uncertain or challenging situations and consistently behaves in a manner that is acceptable to others

    Medium

     

     Team, Intelinet

  • WHAT WE DO

    We've been developing corporate tailored services for clients for 30 years.

    CONTACT US

    For enquiries you can contact us in several different ways. Contact details are below.

    3D India Group

    • Street :Road Street 00
    • Person :Person
    • Phone :+045 123 755 755
    • Country :POLAND
    • Email :contact@heaven.com

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