New Job: Senior Manager -Technical Support (Application Support, Product Support, Application Monitoring), 15-19Yrs Only, 32LPA+13% Var, Noida JobCode: 3CBKRONOS/SrM-TechSupport1519Y32LNoida/191219

Dear Consultant,

Urgent hiring Senior Manager -Technical Support (Application Support, Product Support, Application Monitoring), 15-19Yrs Only, 32LPA+13% Var, Noida

job code: 3CBKRONO/SrM-TechSupport1519Y32LNoida/191219

Job Details:

Sourcing Guidelines (for Sourcing Partner reference only):

o             Experience Levels to be maintained – 15 to 19 yrs only

o             Technical Skills – Look for candidates from Product Support, Application Support, Application Maintenance, Application Monitoring, Global NOC centres, Command Centres.   Key Skills – Windows Server, SQL Server, IIS, JBoss.

o             Candidates from Networking, Service Desk, Internal IT teams, Core Data Centres will NOT fit.

o             Experience in handling Large Volume of customers (External clients & not Internal) & Managed Services Model is Key to this role.

o             Management experience - Should be managing Managers currently and looking at moving into a Director role in the next 4 to 5 yrs. Should have a minimum of 5 to 6 yrs experience as a manager. Should be capable of managing a Team Size of 50 to 75 people.

o             Reporting Structure – The incumbent will be reporting to the Director.  Managers & Associate Managers will be reporting in to this role.

o             Target Companies – Genpact, CSC, DXC, IBM, HCL, TCS, Tech Mahindra. Telecom companies such as Bharti Airtel etc. will not be a good fit for this role.  Candidates currently at an AGM DGM/Sr.Support Manager Level, will fit into the Sr. Manager cadre.

o             Interview Process – The candidate will go through 3 Rounds of Discussion for this role

o            Source Location - Candidates can be sourced from Across India for this role, but should be keen on relocating to Noida.

Mandatory Questionnaire Required for this role:

 o             Management experience - Should be managing Managers currently and looking at moving into a Director role in the next 4 to 5 yrs. Should have a minimum of 5 to 6 yrs experience as a manager. Should be capable of managing a Team Size of 50 to 75 people.

1.    What is the total experience in Product Support/Application Support?

2.    What is the Technology stack that the candidate has expertise on?

3.    What is the total experience in People Management?

4.    What is Team size handed (Average & Maximum)?

5.    Are there managers reporting in to this candidate? If yes, how many?

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