Manager Operations - Academic Delivery, 3-8Yrs, 4-12LPA; JobCode: U/MgrOp-AcadDeli/G

Manager Operations - Academic Delivery, 3-8Yrs, 4-12LPA;

JobCode: U/MgrOp-AcadDeli/G

India's leading sector-focused consulting firm in Education

Please make sure candidate should qualify checklist written below:

Is the candidate a full time MBA?

Does the candidate have experience in Virtual Training Sessions?

Is the notice period of the candidate less than or equal to 30 days?

Job Description for 'Manager Operations - Academic Delivery' for a disruptive Online K-12 School

• It is a multifaceted role suitable for dynamic candidate having interpersonal, analytical and problem solving skills.
• The candidate will work closely with other team functions in sourcing the suitable candidates for academic delivery, scheduling sessions, handling escalations and identifying training and development needs.
• We are one of the leading education sector focused organization.
• The organization was started by seasoned entrepreneurs having combined experience of more than 40 years, including more than 20 years of experience in education sector.
• Our motto is 'Academics First' i.e. we consider that education is an essential element for growth of an individual.
• We see dearth of quality education delivery and impact of poor education on our economy.
• Hence, we are continuously striving to deliver quality education by way of establishing our footprints in various cities.
• We have an established chain of 8 schools across 5 cities.
• After success of K12 schools, we are launching a disruptive online business model in formal K-12 schools to tap the growing demand of quality education.
• For our new venture, we are looking for a highly motivated individual to be a part of our next phase of growth.
• Candidates with Operations experience in online Education players like Byjus, Vedantu, Meritnation, Toppr, Tutorvista etc. will be a plus.

Virtual Training, Academic, education, Sourcing of talent, Teachers, Academicians, Academic planning, academic delivery, Teacher retention,

Primary Responsibilities include:

 ▪ Sourcing of talent (Teachers, Academicians): Identify, interact and interview to hire talented teachers for course delivery; envisage the growing demand and create long term hiring plan; function as a talent advisor and expert to HR team in finding and assessing great talent, coordinate with HR team to achieve cost optimization; hire and manage part-time teachers and volunteers to satisfy the requirement.

▪ Implementing high quality academic delivery: Academic planning, including annual calendars and lesson planning for Class V-XII.

Session allocation for online delivery by the teachers; manage time allocation and availability of team for 24 hours operations; manage supply-demand and optimising operations with best utilization of teachers.

 ▪ Training and development of Teachers: Identify the need for further training of teachers; join sessions with teachers, indulge with students to collect feedback, analyse the information to identify the areas of improvement in delivery, design and conduct training workshop, liaison on process updates and prepare training documentation.

▪ Handle complaints and issues: Handle technical issues from the students and teachers, solve complaints, and manage escalations to the product support team that requires a resolution on an enterprise level.

▪ Manage Teacher retention and continuous professional development

▪ Deliver excellent quality and efficiency in support and operations with maximum satisfaction of users/students

Desired Skill/Qualifications

▪ Relevant experience of minimum 3 years including experience of managing large teams with operational complexity

▪ Good knowledge of education market trends and need of students / teachers

 ▪ Strong communication and relationship building skills

▪ Highly self-motivated and keen to work in a fast paced start-up environment

▪ Individual sound Analytical and logical abilities

▪ Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned

▪ Must be open for occasional travel

 ▪ Start-up experience is a plus

Regards,

Mob: 9620249496