New JD: Sr. Manager-Operations Mgmt. & Improvement-Business Service Delivery-6(Global)- 10-20Yrs, 32-46LPA, Gurugram for MNC BPO/KPO/ITES/CRM/Transcription/E-Learning Firm, 12 Post, Job Code: 3CBACCT6R75/12OMI-BSDSrMgr1020Y3246LG/67520120

Dear Consultant,

 

Urgent hiring Sr. Manager-Operations Mgmt. & Improvement-Business Service Delivery-6(Global)- 10-20Yrs,  32-46LPA, Gurugram for MNC BPO/KPO/ITES/CRM/Transcription/E-Learning Firm, 12 Post,

 

Job Code: 3CBACCT6R75/12OMI-BSDSrMgr1020Y3246LG/67520120

 

 

Sourcing Guidelines:

1. Should be strong in Finance Transformation. (Minimum 10 to 15 projects)

2. Expertise in Towers like R2R, P2P, OTC. Domain experts basically in these areas specifically (Around 8 to 10 yrs)

3. Should have performed a client interfacing role – presales, solutioning with the customer, re-proposing solutions to them, winning deals etc.

4. Global experience is mandatory as this role deals with only internationals customers

5. Target companies – TCS, Genpact, IBM, Maersk

6. Certifications are not mandatory for this role

 

Mandatory Questions to be checked with each candidate and pasted in the 1st page of CV :

1.What is the candidates experience in Finance Transformation. (Minimum 8-10 projects) : 

2.Does the candidate have Expertise in Towers like R2R, P2P, OTC ?Please specify

3.Does the candidate have Global Sales Experience or Pre Sales Experience? Please specify

4.Has the candidate been involved in Interaction with International Stakeholders-

5. How many global deals has the candidate closed, any important deals you want to mention. Revenue size of deals…please specify?

6. Any other important contribution with reference to Sales or Pre- sales that you want to highlight. Please specify?

7. Years of Experience: Min 10-15 years

Candidate Evaluation form needs to be filled and MANDATORILY attached for all candidates processed for this role- without which it cannot be taken forward. 

a. The Candidate Evaluation form template can be found in the Jobs tab - against the Job Title - On the Extreme Right Hand side is the Attachments Tab.

b. In order to attach the filled up evaluation form, Upload the resume + Go to Resume Tab + Click on the Candidate name + click on Attachments and upload the form. 

 

Job Details

 

Sr. Manager- Operations Mgmt. & Improvement-Business Service Delivery (6) (Global)

No of Post: 12

Location: Gurugram, India

Experience: 9 - 30 Years

Designation: Career Level - 06-Senior Manager

Annual Salary: 3,2 62,900 - 4,6 17,271 INR

Work Location: Gurugram, India

Domain: BPO/KPO/ITES/CRM/Transcription/E-Learning

Industry: BPO/KPO/ITES/CRM/Transcription/E-Learning

Qualification: Any Graduation
Assigned Role: Business Advisor
Job Skill: Business Service delivery
Qualifications: Any Graduation/Post Gaduation

Job Summary

·        You will be aligned with our Business Operations vertical and help us supervise the day to day operational and administrative activities, ensuring that all processes are followed / executed and that deadlines are met.

·        You will be working as a part of Operations Mgmt. & Improvement team which for monitoring and reporting progress of various programs through governance and will interact with individuals throughout the delivery or OADM organization.

·       
You will be responsible for Business Service delivery where in you will be required to create, implement and manage a program office function in support of the execution of Analytics delivery or product work.

 

·        You will be monitoring and reporting progress of various programs through governance and will interact with individuals throughout the delivery or OADM organization.

 

Roles and Responsibilities

·       
In this role you are required to identify and assess complex problems for area(s) of responsibility.

 

·        The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives.

 

·        Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility

 

·        Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters.

 

·        Should have latitude in decision-making and determination of objectives and approaches to critical assignments

 

·        Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility.

 

·        Individual manages large teams and/or work efforts (if in an individual contributor role) at a client